Shipping, Returns & Exchange

Processing Time: All orders are processed within 1–2 business days after payment confirmation. During sales, holidays or product launches, processing time may be slightly longer.

Custom or made-to-order pieces may take 20-30 days business days before dispatching.

We ship Australia-wide using trusted courier services including Australia Post and other reliable carriers.

Estimated delivery times:

• Standard shipping: please allow 3–7 business days (1–2 days extra for rural areas).
• Express shipping: please allow 1–2 business days (1–2 days extra for rural areas).

Delivery times are estimated only and not guaranteed.

Please ensure your shipping information is correct before placing an order. BelleAura Collective is not responsible for delays or lost parcels caused by incorrect addresses provided at checkout. Customers are responsible for providing the correct shipping address.

Any item on sale is a final sale — meaning no return or exchange.

We do not offer international exchanges, refunds, or cancellations once an order has been placed and dispatched. By placing an order internationally, you agree to this policy.

Delivery times and shipping rates vary depending on destination and customs processing.

Once your order has been shipped, you will receive a confirmation email with tracking details.

For hygiene and safety reasons we do not offer refunds or exchanges on:

• worn Wigs
• worn Hair toppers
• worn Hair extensions / Wefts
• Custom orders
• Sale items/promotional codes

This policy is strictly enforced to protect all customers.

Additional Return Policy Information

To maintain the highest standards of quality and hygiene, approved returns of eligible items maybe subject to a 10% restocking fee. The restocking fee helps cover the cost of inspecting, sanitising (where necessary), repacking and processing returned items.

We only accept returns and exchanges if the item is:

• Unused, unworn, unwashed and unaltered
• Returned in their original packaging with all tags and accessories included
• Free from odours, makeup, styling products, or any signs of wear

To be eligible:

• If your order arrives damaged, you receive the wrong item or your product has a manufacturing fault, please contact us within 48 hours of receiving your order with your order number and clear photos of the item and packaging. We will assess your claim and where appropriate,arrange a replacement, repair, or refund in accordance with Australia Consumer Law. The restocking fee does not apply to approved claims involving damage, incorrect or faulty items.

To request a return or exchange, please email us with:

• Your order number
• Clear photos of the item
• A description of the issue

Once approved, return instructions will be provided.

For any questions regarding your order, please contact BelleAura Collective. We appreciate your support and are honoured to be part of your beauty and confidence journey.